Terms of service

Terms of Service

Last updated: June 2025

Welcome to Khaya.

By accessing our website or placing an order with us, you agree to the following Terms of Service. These terms are designed to ensure a fair, transparent, and enjoyable experience for all customers.

1. General

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use our services.

We reserve the right to refuse service, cancel orders, or limit quantities where necessary to protect our business, customers, or comply with applicable laws.

2. Product Information

We make every effort to display our products accurately.

However:

  • Colours may vary slightly between screens and devices.

  • Product photography is for illustrative purposes.

  • Personalised products may vary slightly due to the custom nature of the item.

Minor variations do not constitute defects.

3. Orders

When you place an order, you are making an offer to purchase.

Orders are only confirmed once payment has been successfully received and you receive an order confirmation email.

We reserve the right to cancel or decline orders where:

  • Products are unavailable

  • Pricing errors occur

  • Fraudulent activity is suspected

  • Incorrect information has been supplied

If payment has already been made, a full refund will be issued.

4. Pricing

All prices are displayed in South African Rand (ZAR).

Prices may change without notice.

Shipping charges, where applicable, will be displayed at checkout before payment is completed.

5. Shipping & Delivery

Delivery timeframes provided on our website are estimates only.

While we work with trusted courier partners, delays may occasionally occur due to factors beyond our control.

For personalised products, additional processing time may be required before dispatch.

Please refer to our Shipping Policy for full details.

6. Returns & Refunds

Returns, refunds, exchanges, and personalised product policies are governed by our Returns & Refunds Policy.

By placing an order, you acknowledge that personalised items may not be eligible for return unless faulty, damaged, or incorrectly supplied.

7. Intellectual Property

All content on this website, including:

  • Images

  • Logos

  • Product descriptions

  • Graphics

  • Branding

  • Website content

remains the property of Slim Kind and may not be copied, reproduced, distributed, or used without our written permission.

8. Limitation of Liability

To the fullest extent permitted by South African law, Slim Kind shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these terms excludes any rights provided to consumers under applicable South African consumer protection legislation.

9. Privacy

Your privacy is important to us.

Any personal information submitted through our website is handled in accordance with our Privacy Policy and applicable South African privacy laws.

10. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be published on this page and become effective immediately upon publication.

11. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Khaya
📧 info@getkhaya.co.za

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