Refund policy
Returns & Refunds Policy
At Slim Kind, we want you to love every piece you receive. If something isn't quite right, we're here to help.
Returns
We offer a 14-day return period from the date your order is delivered.
To be eligible for a return, your item must:
-
Be unused and in its original condition
-
Be returned in its original packaging
-
Include proof of purchase or your order number
-
Show no signs of wear, damage, washing, or alteration
To request a return, please contact us at:
Please do not send items back without first contacting us, as unauthorised returns may not be accepted.
Return Shipping
Unless the item is faulty, damaged, or incorrectly supplied, return shipping costs are the responsibility of the customer.
If your return request is approved, we will provide instructions on how and where to return your item.
We recommend using a trackable courier service, as Slim Kind cannot be responsible for items lost in transit back to us.
Damaged, Faulty or Incorrect Items
Please inspect your order upon arrival.
If your order arrives damaged, defective, incomplete, or if you receive the incorrect item, please contact us within 48 hours of delivery at:
To help us resolve the issue quickly, please include:
-
Your order number
-
A description of the issue
-
Clear photographs of the item and packaging
Where applicable, we will arrange a replacement, repair, exchange, or refund in accordance with South African consumer protection legislation.
Personalised Products
As each personalised item is custom-made specifically for you, personalised products cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or incorrect.
This includes:
-
Laser engraved pacifier clips
-
Embroidered straps
-
Any custom-made or personalised order
Please carefully review all spelling, names, and customisation details before placing your order.
Because personalised items are custom-made and cannot be resold, all personalised orders are considered final sale.
Non-Returnable Items
The following items cannot be returned:
-
Personalised products
-
Gift cards
-
Sale or clearance items
-
Products that have been used, washed, damaged after delivery, or are not in their original condition
Exchanges
We do not offer direct exchanges.
If you would like a different product, colour, or pack, please request a return (if eligible) and place a new order once your return has been approved.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process the refund after it has been issued.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
South African Consumer Rights
Nothing in this Returns & Refunds Policy limits or excludes any rights you may have under applicable South African consumer protection laws.
Slim Kind reserves the right to refuse returns that do not meet the eligibility requirements outlined above.