Shipping policy

Shipping Policy Shipping & Delivery

At Khaya, every order is carefully prepared and packed before being shipped to its new home.

We currently deliver throughout South Africa.

Processing Times

Orders are typically processed within 1–3 business days before dispatch.

During peak periods, promotional events, or public holidays, processing times may be slightly longer.

Delivery Timeframes

Once dispatched, standard delivery generally takes between 3–8 business days depending on your location.

To allow for courier network variations and peak demand periods, customers should allow up to 8–11 business days for delivery from the date of order.

Delivery timeframes are estimates only and are not guaranteed.

Courier Delays

While we work with trusted courier partners, delivery timelines may occasionally be affected by circumstances outside of our control, including but not limited to:

  • Severe weather conditions
  • Public holidays
  • National disruptions
  • Industrial action
  • Courier operational delays
  • High-volume shipping periods

Khaya cannot guarantee exact delivery dates and shall not be liable for delays caused by third-party courier services or circumstances beyond our reasonable control.

Damaged, Lost or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours of delivery at:

info@getkhaya.co.za

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

Where appropriate, we will investigate the matter and arrange a suitable resolution in accordance with applicable South African consumer protection laws.

Delivery Address Responsibility

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

Khaya cannot be held responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery information supplied by the customer.

Tracking Your Order

Once your order has been dispatched, you will receive tracking information via email where available.

If you have any questions regarding your shipment, please contact us and we will gladly assist.

Contact Us

For any shipping-related enquiries, please contact:

Khaya Email: info@getkhaya.co.za South Africa